Quick Links & FAQ:
In the top right corner, click on "SIGN IN / REGISTER." You will be directed to the WebTrac login; select "Don't have an account? Register Here."
Log into your account, go to My Account and under Update, select Household & Member.
Unsure if you have an account? Click the "SIGN IN/REGISTER" link at the top of the registration page, click the "Forgot Login?" link, and type in your email address. If you have an account, your username will be emailed to you.
If you type in an email address that is not in our system, you will receive an error message and must click "Create an Account" to register online.
To reset your password, click the link "Forgot Password?" on the login screen.
Emails will come from [email protected]. Please check your spam filter or junk inbox to ensure deliverability.
Program/camp fees and/or deposits are non-refundable and non-transferable to another date, location or program unless Cleveland Metroparks finds it necessary to cancel a program.
Please note: Registration is not confirmed until you receive your confirmation email. Participants assume risk of all changes in personal health and affairs. Registrants will be notified if program/camp is cancelled.
Shelter bookings require an adult 18+ to purchase and reserve a shelter. Many of our programs and events are designed for specific age groups to ensure the best experiences for our guests. By asking for ages during registration, we can more efficiently filter participants to the right programs.
Navigate to the search tab located at the top of the page, there you should see Programs and Events and search for the program for which you would like to register. Check the box next to that event under the "Add to Selection List" heading. Once all desired programs have been added, click "CART" in the top right corner and follow the prompts to complete your check out.
For events at Brecksville Nature Center call 440-526-1012 or email [email protected] For events at CanalWay Center call 216-206-1000 or email [email protected] For events at North Chagrin Nature Center call 440-473-3370 or email [email protected] For events at Rocky River Nature Center call 440-734-6660 or email [email protected] For events at Watershed Stewardship Center call 440-887-1968 or email [email protected] For Outdoor Recreation Events call 216-341-1704 or email [email protected] For Aquatics Programs call 330-239-2911 (440-331-8111 before May 31) or email [email protected] Contact Outdoor Experiences with any other program questions or concerns. Phone: 216-954-3400 or Email: [email protected]
Currently we are unable to accept gift cards during checkout via the online store. Please contact us directly when paying with a gift card.
For program registration please call any Nature Center or email us at [email protected].
For shelter bookings please call the Events team at 216-635-3304 or email us at [email protected].
To reserve a facility, navigate to the search tab located at the top of the page and click Facility Search. There you can find all available facilities and time slots. Select Item Details and it will show the hours of operation, location, and fees.
Yes, you can reprint receipts. Log into your WebTrac account, go to My Account in the top right corner of the screen, click the History tab, click "Reprint A Receipt."
To view your transaction history, log into your WebTrac account, go to My Account in the top right corner of the screen, click the History tab, click "Transaction History."